Welcome to Cleveland Surgery
Coronavirus update: Please do not come to the surgery if you have a new continuous cough OR you have developed a fever. Please go home and self-isolate for 7 days. You can find more information from NHS 111 online at https://111.nhs.uk. Please only call 111 if you are struggling with your symptoms. You may receive a call from us prior to any booked appointments to ask if you are experiencing the above symptoms and should this be the case, your appointment may need to be postponed. All requests for prescriptions should be placed by telephone or online where possible. For any appointment requirements please continue to use AskmyGP service.
Please visit the Privacy Notice Page to see the COVID-19 Privacy Notice.
Staff Update - We're sorry to inform you that Dr Percival is no longer working at Cleveland Surgery. We wish him all the best for the future.
We welcome Sian Eyre and Laura Weingaertner to the practice; they will be triaging minor illness through AMGP and will also have practice nurse clinics.
Cleveland Surgery serves the Lincolnshire town of Gainsborough, and the surrounding villages of Lea and Morton. It provides NHS Primary Care services. We are an established practice which meeting the needs of over 12,500 patients. Our team of dedicated doctors is supported by a prescribing nurse practitioner; practice nurse and highly skilled and approachable managerial, reception and administrative teams.
The practice regularly hosts 5th year student doctors on their way to becoming future general practitioners, and provides a wealth of expertise and information to support trainees.
We hope you find our website useful, and hope you can find all the information you need.
Have Your Say
Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Since it was initially launched in April 2013, the FFT has been rolled out in phases to most NHS-funded services in England, giving all patients the opportunity to leave feedback on their care and treatment.
The FFT has produced more than 10 million pieces of feedback, making it the biggest source of patient opinion in the world. Scores so far have told us that at least nine out of ten patients would recommend the services they used to their loved ones. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
NHS Friends and Family
Update Regarding Services
Following some immediate concerns raised by the CQC, Lincolnshire West CCG has been supporting the GP partners to work towards addressing these concerns however it is recognised that additional clinical and managerial support is required longer term.
These concerns included internal systems and processes not being effective, and the management of patients with long term conditions.
Therefore, we can confirm that Dr James Thompson and colleagues from The Welby Group will be joining Cleveland Surgery on a permanent basis.
The Welby Group brings with them a wealth of clinical and management experience and we are confident that together with the existing staff the group will ensure patients have access to safe quality services at the surgery now and in the future.
We understand that patients may wish to discuss concerns they have and we would encourage them to contact the Patient Advice and Liaison Service (PALS) via telephone 0300 123 9553 or LHNT.LincsPALS@nhs.net (Monday to Friday 9am-5pm).